Refund Policy

If you want a return or exchange for any reason, we're here to help! We offer free returns or exchanges within 3 days of receiving your order.

Please note the following exceptions to our Return and Exchange Policy:

Below are some examples of common exceptions.

· Discounted items are final and non-refundable

· Returned merchandise must retain the label and be returned in its original packaging

· Returned items must have no visible signs of wear or use

To initiate a return or exchange, complete the following steps:

1. Log in to www.karlsgift.com

2. Select the product you want to return or exchange from your order

3. Print the prepaid shipping label you will receive via email

4. Send all items back to us using the labels provided

5. After photographing the product you need to return or exchange, and the order number and your name, send it to our mailbox or contact us through customer support
Email address: karlchan7@foxmail.com
Customer Support Whatsapp: +8613510960992

FAQ:

1. How long does it take to receive a refund and replace the product?

If the returned product we received does not affect the second sale, then the refund will be completed within 3 business days.
If you need to replace the product, it will be dispatched within 3 business days after we receive the product.

2. Do I need to pay for shipping?

We do not bear the freight for return and exchange, and the refund you receive will deduct your freight and tax.

3. What if the product is lost in transit?

We will follow up with the shipping company, if it is confirmed that the courier is lost, we will resend a new product to you. If you do not accept it, you can contact us for a refund.

4. What if I receive a damaged product?

Please take a picture of the product you received within 3 days of receiving the goods, and send it to our mailbox or contact our customer support. We will reship or refund you within 5 business days.
Contact email: karlchan7@foxmail.com
Customer SupportWhatsapp:+8613510960992

If you have other questions, please contact our customer support in time, thank you for your support.