Ice Cream Series Collection V2
What payment methods do you accept?
We currently process all payments securely through PayPal.
When you pay with PayPal, your transaction is 100% encrypted, and you are fully covered by PayPal's comprehensive Buyer Protection. Plus, we proudly back every order with our own 30-Day Money-Back Guarantee so you can shop with complete peace of mind.
When will my order arrive?
Your total delivery time is simply Processing Time + Shipping Time.
✈️ Shipping Time: > Standard delivery generally takes 1 to 2 working weeks. The exact timeframe depends on the specific shipping method you select at checkout.
🛠️ Processing Time: > While most orders are processed quickly, please note that handmade and customized items require extra time to be crafted to perfection. These special items will be dispatched immediately once production is complete.
📦 Track Your Journey: As soon as your package is handed over to the logistics carrier, we will send you a shipping confirmation email with your tracking number, so you can follow its journey every step of the way!
(Please note: Occasional delays may happen due to official holidays, customs clearance, or unexpected force majeure events, but we will always do our best to get your anime merch to you as fast as possible!)
What happens if my package gets delayed?
We track every order closely to ensure it reaches you safely! Since our anime merch ships globally, occasional delays can happen due to customs clearance, extreme weather, or peak holiday seasons in your local area.
If your tracking hasn't updated in a few days, don't panic! This is normal for international transit. However, if your delivery exceeds the estimated timeframe, just DM us on Instagram @kgstudio_7 or email us. We will investigate immediately and ensure you get your items!
Need help? How to contact us!
We're always here for you! Whether you have questions about a product, need help with an order, or just want to share your new setup, reach out to us anytime:
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📱 Instagram DMs (Fastest!): Slide into our DMs at @kgstudio_7.
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📧 Email: Drop us a line at support@kgstudio7.com.
We aim to reply to all inquiries within 24 hours!
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery address and the weight of your items.
To give you the best options, we offer two shipping methods:
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Standard Shipping: Cost-effective and reliable for regular orders.
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Premium/Express Shipping: The fastest way to get your merch! Highly recommended if you are buying a gift or ordering heavier items.
Tip: Keep an eye out for our free shipping threshold on the announcement bar!
